FAQ

AED 11

We offer cash on delivery, card & Tabby & Tamara payments

We accept exchanges only within 7 days of receiving the product in original conditions. We do not do refunds.

If you need to exchange any products purchased, submit an exchange request by clicking on the link or you can reply to the order email you received mentioning the products you need to exchange with the reason.
Once you inform us in either way we will be arranging a pick up for the returning items. Once picked up please inform us and we will share you a coupon code for the value of the returned products which you can use when you place the exchange order.

Please click here for the size guide
And also you would be able to see the exact product measurements in the Description tab in each product page. Let us know if you have any issues identifying your size.

We will deliver within 3-4 working days.

Your order will be processed and delivered to you within 4 working days.
If there is any delay or an issue, we will inform you via email.
Once the order is handed over to the courier, tracking information will be emailed to you.
Courier will contact you via call or whatsapp message and arrange the delivery of the order.
To track your order, please navigate to the courier website and enter the courier tracking number in the given field. You can reschedule, track and get delivery agents contact information from there.

All our products are designed, developed, Manufactured in Sri Lanka.

The orders will be fulfilled from the warehouse in Dubai, UAE. Rarely, if there is any requirement or request from the UAE warehouse, we will be fulfilling some products of the order from Sri Lanka as well.

Delivery fee is AED 11 to anywhere in UAE.

Browse the products and add to cart. b. Navigate to Check out page. c. Enter your personal details. Delivery address, contact number etc. d. Select the Payment method. e. Double check accuracy of the submitted information. And place the order.

After you have placed the order, we will send you a CONFIRMATION email . Your order will be dispatched within 24 hours on a working day or as soon as possible. We will be handing over your order to a 3rd party courier service. And they will deliver within 1 week or before approximately. They will contact you in advance to the delivery, please be kind enough to answer the phone. If there is any delay, do let us know by dropping an email to info@zigzagstyles.com with your order id or simply reply to your order confirmation email with the issue

Unfortunately no, however you can simply place another order.

Please reply to your order confirmation email and specify the issue that you are facing. We will attend to it immediately.

We will deliver within 3-4 working days.

Your order will be processed and delivered to you within 4 working days.
If there is any delay or an issue, we will inform you via email.
Once the order is handed over to the courier, tracking information will be emailed to you.
Courier will contact you via call or whatsapp message and arrange the delivery of the order.
To track your order, please navigate to the courier website and enter the courier tracking number in the given field. You can reschedule, track and get delivery agents contact information from there.

At the moment we accept COD through a local delivery service in Dubai and also Card payments(credit/debit cards) through Stripe secured payment gateway. Also tabby & Tamara payments are enabled to pay in 4 installments. Please note that we do not have credit card payment on delivery with us at the moment.

Shipping charges are AED 11 to anywhere in UAE.

You can inform us through email hello@zigzagstyles.com.
Please be kind enough to inform us before the package is handed over to the courier(before 12 hours of placing the order). Upon cancelling a paid order, we would be able to issue you a coupon code for the value that you have paid, and this could be used in future purchases.

So sorry we do not refund. But we are happy to exchange them.

If for any reason you are not satisfied with the products that you have purchased, we will be happy to exchange it according to our easy exchange policy. The items should be in the original condition with packaging. You can exchange item/items from 7 days of purchasing. Keep the labels and tags with the product (attached) and return with the original receipt. We would be grateful to hear the reason for exchanging the item as well.

Exchange is possible only once.

If you need to exchange any products purchased, submit an exchange request by clicking on the link or you can reply to the order email you received mentioning the products you need to exchange with the reason.
Once you inform us in either way we will be arranging a pick up for the returning items. Once picked up please inform us and we will share you a coupon code for the value of the returned products which you can use when you place the exchange order.

Promo Codes are for all you lovely shopaholics to make your shopping experience more interesting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases. These can only be used for orders placed through our web site.

Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.

We are happy to offer you promo vouchers which can be used across full priced products. However, at times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.

Generally, vouchers can be used only once, but special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.

After adding items to your shopping cart, navigate to the checkout page. After entering all the details apply coupon code in the discount code section. If the promo code was successfully entered you will be able to see the deduction of the total in “Review Your order” section.

Sorry, only one code can be added per order.

Discounted products are not exchangeable.